Customer Feedback

Robert Bicknell Fine Jewellery's reviews were so good I thought that it was almost too good to be true, it wasn't. From the start, Robert and his team were friendly and ensured that designing an engagement ring was a collaborative process. At every step, he was transparent with regards to costing, timelines and how the final product would look. The final outcome was way beyond my expectations and my now fiancée was over the moon with such a beautifully crafted ring. The support throughout was absolutely first-rate and I wouldn't hesitate in recommending Robert's services far and wide. Thank you ever so much for making a special day even more memorable. 

- Rory Haynes, January 2022

“Absolutely love my jewellery. I haven’t really taken it off since collecting it and I’ve had so many compliments!”

- Irene Balch, August 2021


“Robert Bicknell has made me the most beautiful ring from two of my existing ones, which I will treasure always. I wore it for the first time yesterday, my birthday, and I had nothing but ooohs and aaahs. I am delighted with it, it’s gorgeous, and I am very proud to be the owner of such a fabulous piece of jewellery. Thank you very much.”

- Sylvia Voysey, August 2021


“Love the earrings and I have told my husband that if he wants to buy me any surprise presents, that I’d love a matching necklace!”

- Kelly King, August 2021


"Once in a while you need a truly bespoke service, but I do recall from a previous experience with another project that this can be quite risky and stressful. NOT with Robert Bicknell and his team.

In May 2018, I was struggling to find a craftsman who could satisfy my desire to incorporate my late mother’s wedding band, worn by her for over 60 years and never taken off until sadly passing in June 2016, into a gent’s wedding ring suitable for me. I wanted the original 22 carat gold wedding band set into a new platinum band to fit my larger wedding ring finger, with a concealed aperture to reveal the 22-carat gold hallmark on mums original wedding ring, bought by my late father, just after the Second World War, having both served in the RAF, Bomber Command, Higher Wycombe.

Robert was informative, clearly very knowledgeable and understood the brief and exactly what I required, all within a very limited timeframe with just four weeks before the wedding! The time frame was so tight Tracy suggested the ring could be sent by special courier directly to our wedding venue to give Robert maximum time in the workshop to produce the very best wedding band. Attention to detail and passion to deliver was evident with everyone and Tracy was fantastic managing the progress with crisp and clear photography covering the whole design process. Robert’s patience and skill are truly outstanding and a rare treat in this mass-produced computer-generated world.

Rest assured Robert and his team can and will deliver the very best British craftsmanship you could possibly desire. Thank you."

— Ray Stalker, May 2021

"I would like to say how very pleased I am with the replacement solitaire engagement ring that you made for me. The workmanship is superb and I couldn’t be happier with the end result and would definitely recommend you not only for the workmanship but also your customer service."

— Christine Lockyer, November 2020

"Fantastic experience and I am so delighted with the re-modelling of my mum's engagement ring. From start to finish Robert and the team provided exceptional service.

I had total trust and faith in him and always felt a big part in the decision making process to give something so precious a new lease of life. Would highly recommend."

— Elisa Paterno, October 2020

“Walking into Robert Bicknell Fine Jewellery is how I imagine aladdin’s cave could be. In the display cabinets are unique beautifully crafted pieces of jewellery. You won’t have seen anything to match the design and quality found here. The service is top notch, no pressure whatsoever you have time to try and enjoy the pieces you choose. The prices are competitive too.

It’s an experience you take with you when you leave. Wonderful.”

— Maggie Upton, August 2020

“The ring has just arrived - it is absolutely beautiful. I am really happy with it. Thank you so much!”

— Eleanor, July 2020

“i was delighted with the beautiful necklace robert made for my granddaughter and I am sure she will treasure it for years to come. As always, the service was prompt, efficient and friendly.”

— Cynthia Richards, July 2020

“my first visit to your shop, incredibly professional, extremely knowledgeable with first class service. I will certainly be recommending you to my friends.”

— Tracey Mackenzie, July 2020

“i just wanted to let you know the ring arrived safely and I am very pleased with the finished item. Your service has been excellent.”

— Andrew Graham, June 2019

“I’ve just picked up my wedding ring after having my engagement ring made last year. The engagement ring was a remodel, made using an heirloom that needed bringing into this century.

The new ring is simple and understated and Rob did a great job making a small stone stand out. On picking up my wedding ring Rob made sure the fit was right and the rings suited one another. I’d recommend their work.

Thank you!”

— Becci Child, June 2019

“i just want to say thank you all so much for my ring. I am so pleased, I really am. I now have my mother’s ring back and it looks fab and the workmanship is excellent.”

— Carina Mcwhinnie, August 2019

“Rob and the team have been fantastic over the last two years. We have had numerous rings re-made by rob, our wedding rings made by him too.... And most recently a unique personal designed solid ladies bangle, beautifully made with a vintage sparkle.

Rob’s craftsmanship is exceptional, we now call him ‘our jeweller’ as we wouldn’t go to anyone else should we want a piece of jewellery ... Purely based on trust, fantastic service levels & particular attention to quality and detail!”

— Carly Tomkins, August 2019

“Robert Bicknell made both mine and my wife’s wedding bands – both were bespoke, with mine having been made from my father’s original wedding band. Both the rings were everything we wanted and more!

The service was flawless and my only regret is that I did not know about this establishment when I purchased my (now wife’s) engagement ring! .. Would definitely recommend!”

— Charlie Allen, May 2019

“From my first visit to the collection of my two pieces of jewellery, robert bicknell were extremely helpful and professional. The design of my ring was exactly what I wanted. Rob listened to my ideas and produced a ring I absolutely love.”

— Chris Webster, May 2019

“A big thank you to Rob and his team for combining my late husband’s wedding ring, a diamond from his signet ring, my wedding ring and diamonds and sapphires from my engagement and eternity rings.

The ring is absolutely stunning and has such special significance and memories. ”

— Chrissie, February 2019

“My late mother-in-law left me a sapphire and diamond ring which I didn’t wear so Rob made it into a beautiful pendant.”

— Christine S, February 2019

“We’re thrilled with the ring and will definitely see you again in the near future.”

— Louise, March 2019

“I would have no hesitation in recommending Robert Bicknell Fine Jewellery following my request for a sapphire ring. I was very specific about the colour of the sapphires and the stones chosen for me were absolutely spot on!

Very professional and talented craftsmanship provided a beautiful and very comfortable ring which attracts lots of comments!”

— Nicola Brett, April 2019

“I can’t fault the service and attention to detail from Rob and his team. I wanted my old engagement ring modernised and Rob transformed my old ring into a beautiful and stunning new one. I was really impressed with the service and the time spent ensuring I got what I had asked for.”

— Jackie Kavanagh, January 2019

“Just a note to say thank you for the work you did making my wife’s new engagement ring for our silver anniversary. I don’t mind admitting I nearly cried, it was so beautiful. You know i’ll be back for more.”

— Jel Holyoake, August 2018

“I wanted to take this chance to thank you all for a wonderful experience redesigning my jewellery into really beautiful wearable pieces.

Obviously many thanks to Rob for his artistic eye and great attention to detail as well as interesting technical discussions.

And many thanks to you and mollie and for your help and friendly service. One of the necklaces has already been noticed and admired in work!”

— Laura Mccormick, June 2018

“Rob transformed my nan’s old opal ring into a brand new and modern one! He also made a beautiful flower diamond necklace from my husband’s nan’s old jewellery as well as a pair of single diamond earrings with a matching single diamond necklace!

I can’t express enough how happy we are with our relatives jewellery being transformed in such a talented way!

Without Rob’s help and suggestions, it would of just been left in a drawer locked away and probably never been worn again! Rob and his staff were all so helpful and friendly - customer service from start to finish was 100%.”

— Danielle & Jo, October 2018

“I had a ring that I inherited from my aunties made into earrings. I was very happy with the service I received and the end product. I would definitely recommend Robert Bicknell Fine Jewellery. Good to see such good service in a local business.”

— Geneve Ramsey, December 2018

“The team perfectly interpreted my design requirements for a combined engagement and wedding ring.”

— Jane Noakes, October 2019

“I inherited a Victorian diamond and sapphire engagement ring after my own had been stolen. It was beautiful but was very worn and scratched and was in danger of losing the stones so Rob remodelled the ring for me in the old Victorian style but a little chunkier and still beautiful, and it has given it a new lease of life.

I have had many people remark on how beautiful it looks! As the above ring was so successful I took a second ring back to rob, a couple of years later. It was a white gold solitaire diamond ring that i’d inherited. I loved it as it was but it was too big, worn very thin and the claws loose.

Rob rebuilt it still as a solitaire but in a more modern setting. It makes the most of the sparkle from the diamond and is beautiful - I love it!”

— Linda Green, March 2019

“Used flawless jewellery, now robert bicknell, for a bespoke commission. Excellent service throughout: Rob was thorough, patient and produced a high-quality end product.”

— Matt Walters, January 2018

“The necklace has arrived today we are so pleased with it you have captured just what we wanted and more. Thank you so much it’s amazing. We will treasure it.”

— Michelle Synzia, January 2019

“I took my broken wedding ring and a diamond dress ring which I no longer wore, to flawless. They remodeled my wedding ring using the remaining diamonds from my original ring and the four diamonds from my dress ring. I absolutely love the result!”

— Nicola Webster, March 2018

“I cannot recommend Robert Bicknell Fine Jewellery highly enough! They created a beautiful pendant for my wife using diamonds from her late mother’s and grandmother’s engagement rings which she didn’t wear.

Rob and tracy were keen to hear our own design ideas for the pendant and were fantastic in giving other suggestions based on their previous work.

Once the design was agreed, Rob created a stunning pendant which sympathetically brought out the very best in the stones and gave a new lease of life to inherited jewellery which was very close to my wife’s heart. She is absolutely delighted with the pendant!

Thank you rob! It can be worrying entrusting items of great sentimental value to other people, but tracy and Rob kept us informed at every stage of the process and were always mindful that we should be happy with the finished pendant.”

— Ron Graham, March 2018

“We got an engagement ring made of two previous pieces. We were very happy with robert bicknell and they managed to keep us in the loop and really involve us with the design! Would recommend them.”

— Tom Goodchild, May 2019

“My partner and I did some research on remodelling for jewellery as my engagement ring from the 1920’s had some bad luck with the clasp and losing one of its small diamonds.

We found robert bicknell and they remade my engagement ring so I can wear all the time. My dad was so impressed that he requested that my sister and I have our great grandmothers jewellery remodelled into something we would like.

My sister had my great grandmother’s wedding ring remodelled for her wedding ring and I had the engagement ring which was remodelled into two sapphire earrings and a sapphire necklace with diamonds around it along with a plain yellow gold band; these I wore on my wedding day.

I did not see my wedding ring till the actual day! The ring fits perfectly with my engagement ring and it looks stunning on its own. Everything you have done is a piece of art!”

— Stephanie, May 2019

“I had a necklace made with a diamond I had been left by my mum. It turned out beautiful and every effort was made to ensure it was perfect. Friendly and professional service, I would definitely go back.”

— Julia, July 2019

“Fantastic experience dealing with Rob and tracy at Robert Bicknell Fine Jewellery, they resized a complicated diamond ring when others had said no and made a fantastic job out of it. Very happy and wouldn’t hesitate to use them again. ”

— D R, August 2018

“Superb company! We took my mum’s engagement ring to flawless to have it polished and resized. Rob had a good look at the ring and noticed several of the claws holding the diamond in place had worn away and suggested fitting new claws as the diamond could possibly fall out. He took time to show us through the jeweller’s loupe, the worn claws and how it would look with new ones. We booked the repairs in with him and he had the work completed within the week.

The end result has blown us away. It looks absolutely stunning. The quality and detail of rob’s work is second to none. The ring looks brand new.

Thank you to the whole team (rob, mollie & tracy) for all your help. We would not hesitate in recommending flawless to anyone. ”

— LL B, February 2018

“I had an emerald cut diamond and a broken platinum shank and a lack of knowledge of jewellery.

I wanted to change a simple design to something more interesting as I had worn this ring for 16 years daily and was bored of the way it looked. I didn’t want to have a new ring looking just like the old ring, it would’ve felt like I was spending money on maintenance and a repair rather than something new. Being on a limited budget, I took Rob and tracey a platinum and diamond bracelet that I seldom wore due to catching on clothes and within an hour we had found a solution for my new ring.

It reflected the shape and style to the given bracelet (we used two of the diamonds in addition to the platinum band) this made me feel like it was still with me and complemented a ring I was already wearing. Immediately I saw an image I was hooked. The process was easy, as I live a long way from the shop we did everything by post after the first meeting.

I love my refreshed new ring which catches my eye so often. A big thank you to the team for my fabulous new ring and the repair of my diamond tennis bracelet.”

— Samantha Smith, October 2019

“Dear Rob, firstly I would just like to say how delighted I am with my restyled wedding band and engagement ring, they are both very beautiful, fit perfectly and I am know once more very proud to wear them!”

— Mrs J Cooke, June 2019

“I had a couple of diamond rings I no longer wore and wanted to use the diamonds to make another ring. I came across Robert Bicknell Fine Jewellery and fell in love with one of their designs.

Rob used some of my diamonds to make my new ring which is absolutely beautiful. I can’t stop looking at it.”

— Andrea, January 2020

“Just got the ring and earrings. They exceeded expectation. They are pieces that have great sentimental value, and  I couldn’t have asked for better.”

— Tamara (From Usa, February 2020)