The Maker's Journal

Notes from the bench in Chislehurst — bespoke commissions, lab-grown diamonds, and thirty years of handmade British jewellery.

All Behind the Bench Lab-Grown Diamonds Bespoke Stories Ring Guides Care Guides

bespoke engagement ring maker — 4 min read

Bespoke Goldsmith or Established Jewellery House? A Buyer's Guide to Choosing Who Makes Your Engagement Ring

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Our Customer Experiences

At Robert Bicknell Fine Jewellery, exceptional customer care is at the heart of everything we do. We pride ourselves on offering expert guidance and tailored service, all backed by our 5-star Google rating.

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Robert did a magnificent job in repairing and resizing my wedding band and engagement ring which had been tucked away in a drawer for years as I wasn't sure to whose hands I could trust them. I definitely found the right man for the job and I am so pleased with my rings that are like I first wore them 20 years ago. It wasn't an easy repair as platinum can be temperamental but he addressed the repair with great skill and professionalism. I can thoroughly recommend Robert to handle your beloved jewellery.

Henna Boström

4 months ago

I had such a great experience with Robert. I came to him with one of my mum's favourite rings, which was broken in two places and missing a stone; I did not think it could be fixed, especially as it was quite an unusually constructed and delicate ring. After discussing with Robert, he advised that he could do it. The result was just astonishing, it looked brand new! My mum was so happy to be able to wear her ring again, we are so happy with Roberts work. He was professional, the time estimate on completing the work was accurate, the work was impeccable; cannot recommend him enough. Thank you so much!

Annette F

8 months ago

I had an excellent experience with Robert Bicknell Fine Jewellery. Robert enlarged my late grandfather’s dress ring, and the result was amazing. The craftsmanship was flawless — the ring looked fantastic while still preserving all its original character and sentimental value. He also renewed the clasps on two of my gold necklaces and, along with other items I’d left with him, gave them all a thorough clean, bringing back their shine. His professionalism, attention to detail, and genuine care for his work really stood out. I couldn’t be happier with the result. Highly recommend!

Julia Dean

6 months ago

Had a custom initial chain designed and made by Rob and was absolutely thrilled with the end product. Customer service was amazing and Rob was super accommodating and friendly. He also let me know that I could go back and get an alterations if needed in the future. Would highly recommend and will definitely be back.

Molly Giles

8 months ago

Rob made my platinum engagement ring mount and it was an impeccable service from start to finish we are so happy with the result. Everyone that works there is so friendly and Rob is amazing at what he does. I highly recommend this business.⭐️⭐️⭐️⭐️⭐️ five stars from us

Jo Mcandrew

a year ago

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Connect With Our Team

At Robert Bicknell Fine Jewellery, we believe that building a connection with our clients is essential. Located in Chislehurst, our friendly and knowledgeable team is dedicated to providing a warm, approachable experience. Whether you’re seeking advice, inspiration, or personal assistance, we’re here to listen and guide you every step of the way.

Get in touch or visit us in store to discover how we can help you find or create the perfect piece of jewellery.

Call The Workshop Store

020 8467 5862

Call The Chapel Boutique

020 8467 5862

Email us

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Visit The Workshop Store

50 Green Lane, Chislehurst, BR7 6AQ

Visit The Chapel Boutique

The Old Chapel, 4 Queens Passage, Chislehurst, BR7 5AP